faq
We answer your questions
Janolo is a digital workplace for emerging illustrators and digital artists. Our brand was created to highlight, promote and help artists start, test and innovate in their respective fields. It is above all a platform for creativity, bringing together an international community.
COMMUNITY & ARTISTS
Sign up and create your account for free. We are a very inclusive community and gather digital artists from all over the world, so we’ll be more than happy to have you!
All emerging digital artists, illustrators and any artists using digitalization as an asset (photographs, graphic designers…). If you need motivation, inspiration, and want to find ways to boost your business, Janolo is for you. Learn more about the community here.
By providing support, resources, networking, inspiration and career opportunities, we empower digital artists and help them level up their art business.
The free version has all the essentials to slowly awaken your creativity, with access to blogs and forums. For the more ambitious, go straight to the next level : the plus membership will allow you to participate in masterclasses, talk to various experts (marketing, business, social media….), and gain wisdom from experienced artists. See our 2 plans here.
Yes, we can sell prints only, on a commission based system. This privilege is upon selection only. Send us your portfolio at info@janolocreative.com and we’ll get back to you with the details. Note that if you are part of a paid membership, you’ll receive 100% of the benefits of sales!
There is a maximum of 6 prints at the time per artist and up to 2 prints renewed per month. All changes on the artist’s page goes through us as you don’t have access to the back-end… but we’re fast don’t worry! After a year, Janolo reserves the right to take down the page (if not enough activity, nor renewal of prints…)
No, we do everything thanks to our fine art supplier based in Germany. You just need to send the digital files in the right format (300 dpi) and we take care of the online integration, page creation and logistics for orders. Thanks to a private dashboard, you see your sales come through and can withdraw the money regularly.
Inside the community platform, go to your profile (in the dropdown menu), on the membership section, select “subscriptions”. On the right side, you can update your payment system, pause your subscription or cancel and downgrade to free access. Cancellation is done automatically and before your next monthly payment. Don’t hesitate to contact us if you need.
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We produce only what you really need. Our products are created (printed) on demand, it takes between 24 to 48 hours to fulfill your order. We don’t have a stock of finished products because we don’t want to have waste. Who does not want to participate in a more eco-friendly way of living ?
Our prints are created in a workshop in Germany, and we send them all over the world. The shipping varies depending on the country you live in (can take up to 10 days for outside Europe).
We only produce fine art quality products, minimum 250 grams. We adapt the type of paper (gloss, matte…) according to the type of illustrations, in order to highlight it as much as possible.
Yes you can, you have 30 days to send back your product. Email info@janolocreative.com and we will give you a return slip for pickup from your mailbox. Once we receive the product and we confirm its good condition, you’ll get the refund. For more information, go to the return page’s condition.
The artist as part of our community, gets a commission for each sale (between 50 and 100% of the benefits). We also give 1€ per order to Equality Now, a non profit organization based in New York that supports gender equality and law enforcement for women all over the world.